Economy
Free
On orders of $300 or more
Tracking number included
Shipping & delivery
From our hands to your door.
What shipping costs, how long it takes, and what to do if something goes sideways. Everything you need to know about getting your hair, in one place.
- Free over $300Economy shipping
- Same-day dispatchon orders before 12 PM ET, Mon–Fri
- Tracking emailedthe moment it ships
How much does shipping cost?
Three ways to ship. Pick your pace.
Standard
$5.99
2–3 business days once it ships
Ships to P.O. boxes
Expedited
$19.99
1–2 business days once it ships
Street address required
Spend $300 and economy shipping is on us. Bundle deals and wigs get you there fast.
When will my order be shipped?
Here's how it gets to you.
Order before 12 PM ET on a business day and it ships the same day. Here's exactly what happens after you order.
-
1Day 0
You place your order
Checkout's done. Your order heads straight into our processing queue.
-
2Same business day
We pack & ship it
Orders placed before 12 PM ET, Monday–Friday, ship the same business day. After the cutoff, on weekends or holidays, they ship the next business day. Custom-made products ship once they're made.
-
3Ship day
Tracking hits your inbox
A shipment confirmation email and tracking number arrive as soon as it's processed for shipping.
-
4In transit
On its way
Standard: 2–3 business days.
Expedited: 1–2 business days. -
5Delivered
It's at your door
Most orders are delivered Monday through Friday. Weekend delivery is rare.
Door-to-door estimate
Processing plus shipping time, counted in business days from the day you order. Custom-made products take longer.
Standard
2–4 business days
Expedited
1–3 business days
Tracking & delivery details
Get it there the first time.
When will I receive my tracking number?
As soon as your order is processed for shipping, you'll receive a shipment confirmation email with your tracking number.
Do you ship to P.O. boxes?
Yes
Standard shipping
P.O. boxes are accepted when you choose standard shipping.
No P.O. boxes
Expedited, express or signature-required
Enter a valid residence, company, or hotel address for a successful delivery.
Double-check your address
Before you check out, make sure your shipping address is complete and correct:
- Street number and name
- Apartment or suite number
- City
- State
- ZIP code
We are not liable for packages sent to the wrong address when the address information is entered incorrectly.
Tracking says delivered, but no package?
Don't panic. Try this first.
Check with your neighbors
Packages sometimes get accidentally delivered next door or somewhere nearby.
Call the carrier
Confirm they no longer have your package.
Still missing? Contact us
If your shipment can't be located, reach out and we'll help you from there.
Contact usShipping protection & lost packages
Add protection at checkout.
GoNaked is not responsible for any lost, stolen, or damaged packages once an order has left our facility.
That's why we offer Redo Package Protection at checkout. This optional insurance covers packages that are lost while in transit, and it gets you free return shipping if you need to send something back.
Without Redo Package Protection, we are unable to issue refunds or replacements for orders that are lost after leaving our facility.
| If your package is… | With Redo | Without Redo |
|---|---|---|
| Lost in transit | Covered | No refund or replacement |
| Stolen | Not covered | Not covered |
| Damaged | Not covered | Not covered |
| Sending it back | Free return shipping | You pay return shipping |
- We cannot accept responsibility for delays, damages, or losses caused by USPS, FedEx, or any other carrier, as these are beyond our control.
- If tracking shows your package has been delivered, it is not eligible for a claim.
- Only one claim may be filed per order, and submitting a claim does not guarantee approval.
Sending something back to us?Return shipping is free on orders with Redo Package Protection. Otherwise it's paid by you, and for items over $75 we recommend a trackable shipping service or shipping insurance. We don't guarantee that we will receive your returned item.
Refund policyQuick answers
Shipping FAQ
The questions we get asked most, in one place.
How much does shipping cost?
Economy shipping is free on orders of $300 or more. Standard shipping is $5.99. Expedited shipping is $19.99.
When will my order be shipped?
Orders placed before 12 PM ET, Monday–Friday, ship the same business day. Orders placed after the cutoff, on weekends or on holidays ship the next business day. Custom-made products are made to order and ship once they're complete.
Standard shipping takes 2–3 business days and Expedited takes 1–2 business days once your order ships.
When will I receive my tracking number?
You'll receive a shipment confirmation email and tracking number as soon as your order is processed for shipping.
How long does it take to receive my order?
Most orders are delivered on business days, Monday through Friday. Orders may rarely be delivered on weekends.
Please make sure you enter the correct shipping address: street number and name, apartment or suite number, city, state, and ZIP code. We are not liable for packages sent to the wrong address when the address information is entered incorrectly.
My tracking says delivered, but I haven't received my package. What do I do?
Check with your neighbors to see if it was accidentally delivered nearby. You can also contact the carrier directly to verify they no longer have the package: FedEx at 1-800-Go-FedEx, USPS at 1-800-ASK-USPS® (1-800-275-8777).
If your shipment can't be located, contact us for assistance.
Do you ship to P.O. boxes?
We only ship to P.O. boxes with standard shipping. If you use expedited, express or signature-required shipping, you must enter a valid residence, company, or hotel address for a successful delivery.
What if my package is lost?
GoNaked is not responsible for lost, stolen, or damaged packages once an order has left our facility. Redo Package Protection, offered at checkout, covers packages lost in transit. It does not cover stolen or damaged merchandise. Without it, we are unable to issue refunds or replacements for orders lost after leaving our facility. Orders with Redo Package Protection also get free return shipping.
Full policy text
How much does shipping cost?
Economy shipping is FREE on orders of $300 or more.
Standard shipping is $5.99.
Expedited shipping is $19.99.
When will my order be shipped?
Orders placed before 12 PM ET, Monday through Friday, usually ship the same business day. Orders placed after 12 PM ET, on weekends, or on holidays ship the next business day. Custom-made products are made to order and ship once they are complete.
Once your order ships, Standard shipping takes 2 to 3 business days and Expedited shipping takes 1 to 2 business days.
When will I receive my tracking number?
You will receive a shipment confirmation email and tracking number as soon as your order is processed for shipping.
How long does it take to receive my order?
Most orders are delivered on business days, Monday through Friday. Orders may rarely be delivered on weekends.
Please make sure you enter the correct shipping address: street number and name, apartment or suite number, city, state, and ZIP code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
My tracking says delivered, but I haven’t received my package. What do I do?
We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package: FedEx at 1-800-Go-FedEx (1-800-463-3339) or USPS at 1-800-ASK-USPS® (1-800-275-8777). If your shipment can’t be located, please contact us for assistance.
Do you ship to P.O. boxes?
We only ship to P.O. boxes with Standard shipping. If you choose Expedited or signature-required shipping, you must enter a valid residence, company, or hotel address for a successful delivery.
Shipping Protection & Lost Package Policy
GoNaked Hair is not responsible for any lost, stolen, or damaged packages once an order has left our facility.
We offer Redo Package Protection at checkout for customers who wish to insure their orders. This optional insurance provides coverage for packages lost in transit. It does not cover stolen or damaged merchandise.
Without Redo Package Protection, we are unable to issue refunds or replacements for orders that are lost after leaving our facility.
We cannot accept responsibility for delays, damages, or losses caused by USPS, FedEx, or any other carrier, as these situations are beyond our control.
If tracking information shows that your package has been delivered, it is not eligible for a claim. Only one claim may be filed per order, and submitting a claim does not guarantee approval.
Shipping Returns to Us
If you are shipping an item back to us that is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We're here to help
Still have a question?
Whether you're tracking down an order or deciding which shipping option fits, our team will get you an answer.