Shipping policy

 

How much does shipping cost?
Economy shipping is FREE on orders of $300 or more. 

Standard shipping is $5.99

Expedited shipping is $19.99.

When will my order be shipped?

Processing time is separate from shipping time. Processing an order can take 1-2 business days, depending on the order volume. 

Our standard shipping time for orders is 2 to 3 business days. Expedited Shipping on orders is 1 to 2 business days after processing.

When will I receive my tracking number?
You will receive a shipment confirmation email and tracking number as soon as your order is processed for shipping. 

How long does it take to receive my order?
Most orders are delivered on business days which is Monday through Friday. Orders may rarely be delivered on weekends.

Please make sure also to enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

My tracking says delivered, but I haven’t received my package – what do I do?
We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.

You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can’t be located, please contact us for assistance.

Please make sure also to enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

Do you ship to P.O. boxes?
We only ship to P.O. boxes when using standard shipping. If you use express or signature-required shipping, you must enter a valid residence, company, or hotel address for a successful delivery.

Shipping Protection & Lost Package Policy

GoNaked 

is not responsible for any lost, stolen, or damaged packages once an order has left our facility.

We offer Redo Package Protection at checkout for customers who wish to insure their orders. This optional insurance provides coverage for lost packages while in transit. Please note that this protection does not cover stolen or damaged merchandise.

Without Redo Package Protection, we are unable to issue refunds or replacements for orders that are lost after leaving our facility. 

Unfortunately, we cannot accept responsibility for delays, damages, or losses caused by USPS, FedEx, or any other carrier, as these situations are beyond our control.

If tracking information shows that your package has been delivered, it is not eligible for a claim. Only one claim may be filed per order, and submission of a claim does not guarantee approval.

If you are shipping an item to us that is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.