Refund policy

Due to the fact that our items are virtually purchased on the Internet, we have developed the following return and exchange policy for customer service purposes. Of course, we hope that you are happy with your selection. If for any reason you are not happy with your selection, our return and exchange policy is as follows:

Terms & Conditions

Money-Back Guarantee/Refund Policy
All uninstalled merchandise unless otherwise indicated may be refunded within 15 days of delivery. This applies to US, international and US military installation orders. All returned items MUST be in ORIGINAL PACKAGING, i.e. packaging intact, hair unprocessed, weft and hair length uncut etc. Customers must inform GoNakedHair.com of any order discrepancy within 5 calendar days from the invoice date so that we may investigate and resolve the situation accordingly.

To start a return, email service@gonakedhair.com before sending anything back and include your name, order number and the reason for your return. Returns sent without contacting us first cannot be accepted. We do not process exchanges; return the item for a refund and place a new order for the item you want. Once your return is received and inspected, your refund will be issued to your original payment method.

Canceling an Order
You may request that an order be canceled provided the order has not already been processed and shipped. Orders placed before 12 PM ET, Monday through Friday, ship the same business day, so please email service@gonakedhair.com as soon as possible with your order number. Customer Care hours are Monday through Friday, 10 AM–5 PM ET. Approved cancellations are credited in full to your credit/debit card in approximately 5-7 business days. Orders that have already shipped cannot be canceled, but may be returned under this policy.

Although we provide a hassle-free return policy for unused hair within 15 days of delivery, considering the nature of our business here at GoNaked Hair we would absolutely appreciate if you can make all your questions and concerns clear before placing your order.

Each purchase is unique and has extenuating circumstances. Please contact our customer service first to resolve any discrepancies. If for any reason you must return your hair purchase, we will not be responsible for any returned package lost during the shipment, original post office receipt must be kept to claim the compensation. All returned packages must be insured. Customers are responsible for return shipping charges unless Redo Package Protection was added at checkout, in which case return shipping is free. Original shipping charges are non-refundable.

Shipping Protection & Lost Package Policy

GoNaked is not responsible for lost, stolen, or damaged packages once an order leaves our facility.

We offer Redo Package Protection at checkout, which covers lost packages during transit. This protection does not cover stolen or damaged merchandise. Orders with Redo Package Protection also qualify for free return shipping.

Without Redo coverage, we cannot issue refunds or replacements for lost orders. We are also not responsible for carrier delays or damages (USPS, FedEx, etc.), as these are beyond our control.

Packages marked as delivered are not eligible for claims. Only one claim per order is allowed, and filing a claim does not guarantee approval.

If you are shipping an item to us that is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.