How can we help?

Orders placed before 12 PM ET, Monday–Friday, ship the same business day from Atlanta. Orders placed after 12 PM ET, on weekends or on holidays ship the next business day.

You'll get a shipping confirmation email with your tracking link as soon as your order leaves us.

• Economy — free on orders of $300 or more
• Standard — $5.99, 2–3 business days
• Expedited — $19.99, 1–2 business days

Delivery times start once your order ships, and most packages arrive Monday–Friday. Full details are in our shipping policy.

Your tracking link is in the shipping confirmation email we send when your order ships. You can also sign in to your account to see every order and its status.

Can't find the email? Check your spam or promotions folder, or message us with your order number.

Check with neighbors, your building's mailroom and around your property first — carriers sometimes mark packages delivered a little early. Then contact the carrier: FedEx at 1-800-463-3339 or USPS at 1-800-275-8777.

If it still can't be found, message us with your order number. Please note that packages marked as delivered aren't eligible for a lost-package claim.

We can only change or cancel an order before it's processed and shipped — and because business-day orders placed before 12 PM ET ship the same day, speed matters. Message us right away with your order number.

Approved cancellations are refunded to your original payment method, usually within 5–7 business days. Once an order has shipped it can't be canceled, but it may be returnable under our refund policy.

At checkout you can add Redo package protection, which covers packages lost in transit. It doesn't cover packages that are stolen or damaged, or packages marked as delivered. Orders with Redo package protection also get free return shipping.

Without package protection, we're unable to refund or replace orders lost after they leave our facility.

Yes, with Standard shipping only. Expedited or signature-required orders need a residential, business or hotel address.

Please double-check your address at checkout — we can't be responsible for packages sent to an incorrectly entered address.

Uninstalled hair can be returned for a refund within 15 days of delivery. The same window applies to US, international and US military orders.

To qualify, hair must be unworn, unprocessed (no color or chemicals) and uncut with the weft intact, in its original packaging.

Read the full refund policy.

Contact us before sending anything back — returns sent without contacting us first can't be accepted. Choose Returns & refunds in the form (or email us) with:

• Your name
• Your order number
• The item and the reason for your return

We'll reply with your return instructions.

We don't process exchanges. Return the item for a refund under our policy, then place a new order for the hair you want — our team is happy to help you choose.

Return shipping is free if you added Redo Package Protection at checkout; otherwise it's paid by the customer. Original shipping charges aren't refundable. We recommend a trackable, insured service for any return over $75 — we can't be responsible for returns lost in transit.

Once your return arrives and passes inspection, we refund your original payment method. Depending on your bank, the credit can take 5–7 business days to appear.

Let us know within 5 calendar days of your order date so we can investigate and make it right. Choose Problem with my order and include your order number and a clear description — we may ask you to reply with photos.

• Under 22" — 2 bundles minimum, 3 for a really full look
• 22" and longer — at least 3 bundles
• 26" and longer — 4 bundles plus a closure or frontal for a full, even look

Our bundles are sold by weight, so longer lengths have less track per bundle — that's why long installs need more.

Tell us your lengths and we'll confirm the exact count: ask a hair expert.

Both are 100% human hair that has never been colored or chemically processed. Virgin hair gives you the most quality per dollar and suits most installs. Raw hair is our most unprocessed option — choose it if you plan to lift, tone or color, or want a unit that stays in rotation season after season.

Compare our raw bundles.

HD lace is ultra-thin and nearly invisible, so it melts into most skin tones for the most natural-looking hairline. Transparent lace is slightly thicker and more durable, and easier to handle for a first install.

Not sure? Tell us your skin tone and install experience and we'll recommend one.

A closure (2x6, 4x4, 5x5 and up) covers the top of your head and gives you a natural part in a set area — no leave-out needed, and it's lower maintenance. A frontal (13x4 or 13x6) runs ear to ear, so you can part anywhere and wear your hair pulled back.

Yes — it's 100% human hair, so it can be colored. We strongly recommend having a licensed stylist do it. Keep in mind that colored or chemically processed hair can't be returned.

With proper care, our hair can last up to one year. Gentle washing, regular conditioning, heat protection and sleeping on satin make the biggest difference.

• Wash with a sulfate-free shampoo and a moisturizing sulfate-free conditioner
• Use a sulfate-free leave-in on wavy, curly and colored hair, and a curl mousse to define waves and curls
• Always apply heat protectant before hot tools
• Sleep on a satin pillowcase or in a satin cap to reduce tangles and shedding

More in our hair care guide.

Yes. A co-wash before your install helps your bundles look and feel their best. If you can, finish with a deep-conditioning treatment and let it sit before rinsing.

Our bundles weigh 4 ounces each.

Visa, Mastercard and American Express, plus Shop Pay and Google Pay. All payments are processed securely through Shopify Payments.

Most declines happen when billing details don't match what your bank has on file, so enter your billing address exactly as it appears on your card statement. Our checkout also requires your billing and shipping addresses to match — if you need to ship somewhere else, message us before you order.

To protect our customers, some orders — including many over $500 — are reviewed before they ship. If yours is selected, our Customer Care team will email you. We will never ask for your full card number by email.

No. GoNaked Hair never sees or stores your full card number. Payments are encrypted and processed by Shopify Payments, and you can choose to save your card with Shop Pay for faster checkout.

Yes — earn points when you shop and redeem them on future orders. See how Rewards work.