NEW! If you pay with your card directly through our website, you need to ship to your billing address. Depending on your account status, PayPal may allow you to place an order and ship to an address other than your billing address. We will NOT accept email requests to ship to an address other than the billing address.
Hair is typically shipped within 5-8 business days depending on the shipping method chosen at checkout. You will receive a tracking number once your order has been processed and shipped. This could be anywhere from 2-5 days before your order is due to be delivered. During holidays, inclement weather, and big sales shipping may take a little longer but all customers will be notified of any delays. ALL OF OUR ORDERS ARE SENT WITHOUT SIGNATURE UNLESS REQUESTED BY THE CUSTOMER. Please leave a note if you require a signature. We will not be held responsible for packages with confirmed delivery status. FOR OUR OVERSEAS CUSTOMERS PLEASE NOTE YOU ARE RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS IN ORDER TO CLEAR YOUR ITEMS.
Due to the nature of our business we only accept exchanges within 7 days of receiving it. All hair MUST be returned in original packaging (including bundle tie). If hair has been tampered with such as combed, washed, or installed all refund guarantees will be voided. To process a return, please email Gonakedorders@gmail.com
with the reason for your refund request & your order number so that we may provide you with our return address.
EXCHANGES NEED TO BE SENT TO
Naked Virgin Hair
50 Hurt Plaza suite 1442
Atlanta, Ga 30303
Thanks again for choosing to GO NAKED!